Contract Customer Care Consultant (call-centre)

Job Accountabilities

• Provide professional customer services to the General Insurance enquiries from various channels, e.g. Live Chat, Call, Email, Whatsapp, Counter, etc.
• Maintain our customer services in good quality to achieve customer satisfaction
• Support ad-hoc projects and administrative tasks as assigned

Job Qualifications

• Customer-facing / hotline experience in insurance / financial service industry is preferable
• IIQE qualification is an advantage
• Proficient in Cantonese and English is required; Mandarin is a plus
• Patient with customer-oriented mindset 
• Good communication and interpersonal skills
• We will initially offer employment with 12-month contract; contract renewal will be subject to employee's performance and business needs

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong 
• Remote working: No